Shipping policy

Shipping & Delivery Policy – Bestdoll (UK)

At Bestdoll, we aim to ensure your order reaches you quickly and safely. Below is an outline of our shipping and delivery process.

1. Processing Time

  • Orders are usually processed within 1–2 business days after payment is confirmed.

  • Orders placed on weekends or UK public holidays will be processed on the next business day.

2. Delivery Options & Costs

  • Standard Delivery – £5 flat rate, delivered within 3–5 business days.

  • Free Delivery – Available on orders over £39 (UK mainland only).

  • Express Delivery – Available at checkout for an additional fee.

3. Delivery Areas

  • We deliver to addresses within the United Kingdom.

  • Selected international destinations are available; shipping costs and delivery times will vary.

4. Tracking Your Order

  • Once your order is dispatched, you will receive a confirmation email with a tracking link.

  • Please allow up to 24 hours for tracking information to update.

5. Delivery Delays

  • While we work with trusted couriers, delivery times are estimates and may be affected by factors beyond our control (e.g., weather, customs delays).

  • We will notify you promptly if your order is delayed.

6. Failed Deliveries

  • If a delivery attempt is unsuccessful, your parcel may be left with a neighbour, taken to a local collection point, or returned to us.

  • Re-delivery may incur additional shipping costs.

7. Contact Us

If you have any questions about shipping or your delivery status, please email support@bestdoll.uk.